More than 400 public complaints were registered and addressed within one week

Officials (Muhatsibs) of the Deputy Ministry for Hearing Complaints of the Ministry for the Promotion of Virtue, Prevention of Vice, and Hearing of Complaints of IEA, registered a total of 436 complaints over the course of one week, both in person and through the Deputy Ministry’s toll-free phone numbers, as part of their efforts to address citizens’ complaints and ensure their Sharia and legal rights.

Of the total complaints registered, 55 cases have been resolved, while 19 others were referred for guidance because they did not meet the principles and procedures governing the handling of complaints. The remaining complaints are still being followed up and reviewed.

Officials (Muhtasibs) of the Deputy Ministry for Hearing Complaints stated that addressing public complaints is one of the key priorities of the Deputy Ministry. They added that resolving citizens’ problems fairly and in a timely manner plays an important role in ensuring their Sharia rights and strengthening public trust in the Islamic Emirate system.

They also emphasized that, based on the principles of Islamic Sharia, no individual or official within the Islamic Emirate system has the right, under any circumstances, to insult, humiliate, or mistreat citizens.